Blog & Updates

Automatic Scheduling  for Small Businesses: Definition,  Advantages & Implementation
When it comes to selecting the best strategy to streamline your small business workflow, automation is always the best answer. Task automation or using technology to perform repetitive and routine daily tasks without human intervention, frees your staff up to focus on the things that matter the most such as closing leads. The list of tasks that can be automated in a small business is endless, but in this article, we are going to focus on appointment scheduling.
Mobile CRM: definition, importance & strategic advantages
As mobile usage is rapidly growing and companies around the globe continue to adapt their customer relationship strategies to new technologies and market trends, both mobile devices and CRM (Customer Relationship Management) solutions have merged to introduce a new concept called ‘Mobile CRM’.

Nowadays knowing how to benefit from a mobile CRM to its full potential is a vital part of any successful business automation strategy. My name is Reza Bakhtiary and I’m the head of CRM customer experience within Smarty Software. In this article, I will explain “why embedding a mobile CRM strategy into your business is so important today”.
Sales Objections and How to Overcome Them
Yes, “the word "no" can be a tough pill to swallow” and no one likes being told “no.” However, for anyone within the sales profession, handling objections is an irreversible truth. It is no secret that addressing client objections and closing the sale are two of the foremost tough aspects of a salesperson’s job. In fact, the ability to execute these functions effectively can make or break careers.
How to Create a Successful Customer Onboarding Strategy
Customer on-boarding refers to the sequence of actions that turns potential buyers to loyal customers. The way you break your product value to your clients and trigger their curiosity sets the tone for the future relationship you plan to build with them. In this article, you are going to find out more about how to plan a solid onboarding and why is it important to have a checklist.
Getting Started with Smarty CRM
Customer relationship management (CRM) is the combination of activities, strategies and technologies that companies use to manage customer interactions (sales, marketing and service-related interactions) and data throughout the customer lifecycle. The aim is to improve customer service relationships, assist in customer retention and boost sales growth.
How to create a sales process in your business
The sales process is a systematised procedure for a sales team to actually convert a potential lead to an actual sales opportunity and then make the sale. Closing a sales opportunity involves a series of key stages. In this article, we will guide you step-by-step on how you can create an efficient and effective sales process and map all the key steps of a successful sales process. 
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